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House Policies

April 19, 2018

Cell Phone, Photography, Videography and Other Electronics

Please turn off cell phones before entering all performance venues. 

Unless the artist gives permission, no photography or videography is permitted in the theater.

Children & Infants

All patrons must have a ticket including small children and babies in arms. The only exception is when the event is non-ticketed.

Please monitor children at all times while visiting the Mattie Kelly Arts Center. Students age 16 and under must have adult accompaniment or school chaperones.

Baby strollers and baby carriers are not allowed into the theater. If you must enter the Mattie Kelly Arts Center grounds with these items, please leave them in the lobby until after the performance. (For information on wheelchair accessibility, see Accessibility.)

Food & Drinks

No food or drinks of any kind are allowed inside the theaters with the exception of water. This includes soft drinks, lollipops, baby bottles or sipper cups. Drinks purchased at the lobby bars of the Mainstage or Sprint Theaters must be disposed of prior to entering the theater.

Bags & Backpacks

As a safety precaution, backpacks, satchels or oversized bags are not allowed into the theaters.

Theater Etiquette

Please dress appropriately and remember that theaters tend to be cool in the summer and warm in winter because of temperature control.

Please do not put feet in the seats or on backs of seats.

Patrons should remain seated during performances until intermission or completion of the show. Patrons who leave their seats during a performance will be allowed back into the theater during an appropriate time at the discretion of the House Manager.

Please do not walk through the circus gardens or enter the fountains.

Emergencies

In case of an emergency due to accidents, illness or spills, please inform an Usher or House Manager or NWF State College personnel immediately.

Lost and Found

The Mattie Kelly Arts Center is not responsible for objects lost, stolen or left behind. To check on lost items, call 850-729-6004.

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